The second-hand marketplace Members Express Displeasure Over Size Changes

Members of the platform have expressed outrage after an update resulted in listings displaying inaccurate size information.

The popular resale platform has revised its measurement guidelines for female and kids' apparel without notifying all users about the change.

Online Platforms Reaction

Many shoppers and sellers have taken to social media claiming that product pages now present an altered size classification versus the original listing because of the remapping.

The company said the updated approach better aligns with similar services.

The platform has recommended to check their listings and manually change the size if necessary, causing user dissatisfaction.

Measurement Approach Changes

Previously, the sizing featured a single numeric size and a letter, like S/8 or M/10.

The updated approach includes a letter and a range such as S/UK 8-10.

With some products, the size labels have been reassigned - like an L measurement used to be a 12 but is now a UK 16-18.

User Stories

A fashion influencer, who creates plus-size fashion videos, explained the modification "makes transactions more difficult".

"Few clothing companies classify XL as 20-22," as the platform currently indicates.

Stephanie Gallen, based in Glasgow, said garments she listed on Vinted with size 14 labels were displaying on the service as size 20–22.

"If anyone [who is] size 20-22 buys them they may become frustrated," she explained.

Required Changes

Charlotte Lunn, based in Derby, stated she felt frustrated by the change as she had to manually change the sizes on "every single listing".

"For me this is particularly frustrating, since I have chronic health issues and selling on Vinted has been paramount for me since losing part of my income," she said.

Marketplace Information

The app has more than 100 million shoppers, comprising 18 million UK members.

It has become a favored option compared to resale services such as eBay and Depop.

This isn't the first time when a surprising modification on the platform has faced criticism: last year, the platform withdrew an update concerning shipment methods following member complaints.

Jessica Brown
Jessica Brown

Digital marketing strategist with 8+ years of experience helping brands scale through data-driven campaigns and innovative content.